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Return Policy

Return Policy
For our customer, if you changed the mind on your purchase and want to return.
There are some situations which can be referred:

1. We only accept the return when items have not been used and also have not tried to be mounted onto the bike.

2. If you're not satisfied with the product after receiving the item, please contact us in 15 days. 
(Please note: Before you return the item, please make sure to contact us via email- service@mybicycleparts.com)

3. About the returned item, please declare the item as a "returned item to Taiwan" with a lower value under $5 USD and please also mark this clearly on the customs declaration (CN22 and /or CN23) on the outside of the packaging.
If you don’t follow these steps, it could lead the returned item being refused to Taiwan and return back to the sender.

4. The returned shipping needs to be paid by the customers

5. shipping cost and fee are not refundable

6. All returns must be in original boxes with all accessories included. 
    (Except the item comes without the original box or OEM products )

*There are some special situations which we can accept the free return or exchange.
1. Return or exchange is acceptable ONLY when:
   a) product is defective upon arrival
   b) product is damaged upon arrival
   c) product is incorrect because of the seller's mistake